| When Merriam-Webster assembled their list
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| | spun off the compliance program and left
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| of most searched definitions for 2005,
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| | the scorecard and training program under
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| they could easily reason why certain
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| | my responsibility while a different team
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| words would make the list. Levee,
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| | was chosen to automate and expand the
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| tsunami, filibuster, and refugee were
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| | compliance program. As it grew to a nine
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| tied to events during the year. Even
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| | figure income stream, my continued
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| insipid was explainable due to the timing
| |
| | training and consulting duties solidified
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| of the hits and comments made by Simon
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| | vendor thoughts that it was still my
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| Cowell of wannabe singers during American
| |
| | program.Knowing what I know in hindsight,
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| Idol. Yet one word, the top word, seemed
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| | integrity would have taken me down a
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| to be more wide-spread than caused by a
| |
| | different road.So it is with integrity.
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| single event. The word: Integrity.More
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| | People do not judge your integrity by
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| people searched for the definition of
| |
| | motives or intensions. They discern your
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| integrity than any other word during the
| |
| | integrity by outcomes.My experience,
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| year. The searchers were potentially
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| | exhaustive research, and interviews with
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| hungering for the days when one's words
| |
| | experts, I developed a concept I call
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| coincided with their actions under an
| |
| | Trust Ball (TM) , a vivid correlation of
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| umbrella of honesty and morality. There
| |
| | integrity, honesty, and trust built on
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| was a day when one could trust their
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| | the game of baseball. It follows a
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| supervisor to have concern for their
| |
| | simple notion that trust is disciplined
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| interests and for the heads of the
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| | game with procedures and rules that make
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| organization to be concerned about the
| |
| | it easier to follow and understand. Just
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| future of the people working for them.
| |
| | as in baseball, you get to go straight to
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| You could work for a company your entire
| |
| | the batter's box when you first encounter
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| life and depend on them in retirement.Yet
| |
| | a new individual or team. If your
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| in 2005 we saw cuts in pensions for
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| | initial impression conveys honesty,
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| retirees, the threat of double digit pay
| |
| | integrity, and trust, you get to move to
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| cuts, and hefty benefit reductions for
| |
| | first base. Specific attitudes and
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| workers across industries and supply
| |
| | actions will allow you to move around the
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| channels. Even former lifelong employers
| |
| | bases, one at a time, until you
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| like Ford, Sears, GM, Kmart, and others
| |
| | eventually score a home run. If at any
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| announced new layoffs while upper
| |
| | time you break one of the tenets of
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| management seemed oblivious to the
| |
| | trust, it constitutes an out and you must
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| hardships created for their employees.For
| |
| | return to the dugout. No longer can you
|
| Baby-Boomers, integrity in the business
| |
| | simply go to the batter's box, from this
|
| world seems to have vanished - evaporated
| |
| | point on you must make a stop at the
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| from a glass once half-full.People want
| |
| | on-deck circle before you can get back
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| to trust their customers, employees, and
| |
| | into the game.Five Important
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| employers. At the same time employee
| |
| | QuestionsWhen you are faced with a new
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| theft is on the rise, pension funds are
| |
| | situation, policy, procedure, or
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| being raided, and customers are
| |
| | opportunity (which I'll refer to
|
| increasingly treated as
| |
| | singularly as an "event") ask yourself
|
| interruptions.Integrity slips away
| |
| | these questions:1. How does this event
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| quietly even under the loud cries of
| |
| | apply to my personal belief system?2. How
|
| those that inevitably see it happening.
| |
| | will others view this in hindsight when
|
| Customers complaints silenced by uncaring
| |
| | the event is over?3. If something goes
|
| frontline employees or deaf managers and
| |
| | wrong or is changed/expanded/shifted in
|
| owners. Leaders isolated from the
| |
| | mid-stream, how will others in hindsight
|
| frontlines of the operations. Employees
| |
| | view me?4. What can I do in advance to
|
| seeing owners buying beautiful new cars
| |
| | prevent a negative impression of my
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| and homes while payroll and benefit
| |
| | integrity and honesty when the event is
|
| deductions are reducing discretionary
| |
| | occurring and when it is completed?5. Is
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| income. A Life Lesson from Kmart Failed
| |
| | the price worth it?Integrity is an
|
| integrity is often the result of good
| |
| | essential leadership quality. What are
|
| intentions derailed by business needs.
| |
| | you doing in your day to destroy trust?
|
| While working at Kmart in the mid-1990s
| |
| | Are your words consistent with your
|
| there was heavy investor pressure to the
| |
| | actions? Do you catch others off guard
|
| number of out-of-stock items in the
| |
| | or do they know what to expect from you?
|
| stores. Wall Street was bitterly
| |
| | Master integrity and you will build
|
| complaining about Kmart's slumping market
| |
| | relationships stronger and faster than
|
| share, blaming the empty store shelves as
| |
| | you ever imagined possible.Rick Weaver is
|
| a customer turn-off. Anderson Consulting
| |
| | an accomplished business executive with a
|
| had been brought in to assist in
| |
| | wealth of experience in retail, market
|
| determining a way to get the merchandise
| |
| | analysis, supply chain enhancement,
|
| on the shelves, especially during ads.
| |
| | project management, team building, and
|
| At first the program had noble
| |
| | process improvement. Building on a strong
|
| intentions.A vendor report card would
| |
| | retail background, Rick moved to full
|
| show each manufacturer which shipments
| |
| | supply-chain involvement, working with
|
| were late so that supply chain
| |
| | hundreds of companies to improve sales,
|
| impediments could be identified and
| |
| | processes, and bottom-line results.As
|
| eliminated. Unfortunately red ink was
| |
| | Rick's interaction in varied industries
|
| beginning to show on initial balance
| |
| | expanded, he became troubled as he
|
| sheets and the scorecard became a way to
| |
| | increasingly noticed that people and
|
| generate revenue through penalties.
| |
| | companies had untapped or unfocused
|
| Kmart's president at the time had used
| |
| | talent.Coupled with Rick's passion for
|
| the same tactic to save a supermarket
| |
| | training and development, popular style
|
| chain ad previously led from almost
| |
| | of interactive workshops and seminars,
|
| certain bankruptcy. Before long the
| |
| | and strong desire for continuous
|
| program was assigned huge income goals
| |
| | improvement, he founded Max Impact
|
| which destroyed many longtime vendor
| |
| | Corporation to be singularly focused on
|
| relationships.As the manager of vendor
| |
| | helping individuals and organizations
|
| development, I had been the most visible
| |
| | achieve high performance.Rick is a
|
| executive on the program in its early
| |
| | popular speaker at seminars, workshops,
|
| days, teaching vendors how to use the
| |
| | and conferences. He has spoken in 43
|
| scorecard. As pressures built to
| |
| | states, including Alaska and Hawaii, and
|
| generate revenue from the scorecard
| |
| | in Canada and Puerto Rico. He is
|
| through vendor fines, I resisted. As the
| |
| | available to speak at groups of all
|
| face of the scorecard, upper management
| |
| | sizes.
|
